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Hi , 

You need to check if somehow you missed field level security Click on the field and check field level security. 

1. From Setup, open Object Manager, and then in the Quick Find box, enter the name of the object containing the field.
2. Select the object, and then click Fields & Relationships.
3. Select the field you want to modify.
4. Click Set Field-Level Security.
5. Specify the field's access level.
6. Save your changes.

https://help.salesforce.com/s/articleView?id=sf.users_fields_fls.htm&type=5 

Hi,

This usually happens because “View as Web Page” (VAWP) re-renders the email outside the original send context, so highly dynamic content like AMPscript lookups, recommendations, or runtime-generated showcases may not be available anymore.

Your approach with _MessageContext == "VAWP" is correct in theory, but the error suggests the VAWP page cannot access or resolve the data at render time.

A few things to check:

Make sure the Data Extension is not sendable-only or restricted by BU permissions.

Ensure the subscriber key / job identifiers used to retrieve the saved products are available in VAWP context.

In many cases, the safest workaround is:

Generate and store the final personalized showcase content before send.

During VAWP, simply fetch and display the stored static HTML/content.

The “System is temporarily unavailable” error is often caused by AMPscript/data retrieval timing or context limitations in VAWP rather than the email logic itself.

I don’t think the issue is because the fields are lookups themselves. Usually in Screen Flows, the problem happens when the lookup field’s Id is not being passed correctly from the original Case record.

If the flow is launched from a Case button, make sure the original Case Id is being passed into the flow (recordId), then use a Get Records on Case using that Id. After that, map the lookup field Id values directly when creating the new Case.

For lookup fields, you should populate: Lookup_Field__c = OriginalCase.Lookup_Field__c

Not the related record name/value.

Hi , 

Please check this article. 

Hi, @Melissa Fanucci

Are you looking for something like attachment? Please check.  

Two Excel files are combined using an outer join, and common fields are interpolated using the IFNULL function. 

<sample>

<data source>

<calc>

*Since I wasn’t able to access the original data in your workbook, I extracted the data from the Data pane and reused it. (Please note that some field names have been slightly changed as a result.) 

If this post resolves the question, would you be so kind to "Accept this Answer"?. This will help other users find the same answer/resolution and help community keep track of answered questions. Thank you. 

Hi , 

Please check this help. 

@Hasan Mustafa

I opened a support ticket and was provided with this insight, "Following further consultation with our internal Quests team, we’d like to share an update: the quest you’re referring to is currently out of date, and the team is actively working on removing such content at the earliest. At present, quests such as Road to Ranger and above are no longer available on the Trailhead platform, and unfortunately, they will not be accessible moving forward." 

Thank you for your assistance Hasan!

Hi ,