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Use Your Mobile Number to Back Up and Restore Your Accounts in Salesforce Authenticator

Veröffentlichungsdatum: Jan 10, 2024
Beschreibung
With the release of Salesforce Authenticator 4.0, the process for backing up and restoring connected accounts changed from using a mobile number to using an email address. If you’re running an app version below 4.0, or you created your backup before updating to version 4.0, use this article to manage your backup with your mobile number.
 

Considerations:

  • The back up and restore feature is available if you have a Salesforce account connected to the app. To use the feature and avoid disruptions, ensure you have at least one Salesforce account connected
  • When you back up your connected accounts, your encrypted TOTP data is stored on Salesforce servers. Salesforce handles this data in compliance with our privacy policy. During backup and restore events, your passcode is used to verify your ownership of the backed-up accounts.
Lösung

Back Up Connected Accounts with Your Mobile Number

  1. From your accounts list, start the backup process in one of two ways.
    • Tap the Notifications icon (Salesforce Authenticator notification pane icon), then tap Enable Backups.
    • Tap the Settings icon (Salesforce Authenticator settings page icon), then tap Back up accounts.
  2. When prompted, enter your mobile number and tap Send.
    Salesforce Authenticator sends you a text message with a link. 
  3. Tap the link in the text message you received.
  4. Authorize your mobile device to open the Salesforce Authenticator mobile app. This process varies between Android and iOS devices.
    • Android: if prompted to select which app to open the link with, tap Salesforce Authenticator from the list. If your web browser opens, tap Open Salesforce Authenticator.
    • iOS: when asked for permission to open Salesforce Authenticator, tap Open.

The Salesforce Authenticator app opens, completing the mobile number verification process.

  1. Set a passcode that’s four digits or longer. This passcode is required to restore your accounts later.

To change or update your mobile number, in the Settings menu, tap Verified number. Enter a new mobile number and repeat the verification process.

To change your passcode, in the Settings menu, tap Change backup passcode. Enter a new passcode.

Restore Connected Accounts with Your Mobile Number 

To restore a backup of your accounts, you need your backup passcode and the mobile number that you verified when you created the backup. If you forgot your passcode or changed your mobile number, see Troubleshoot Issues with Restoring Your Accounts in Salesforce Authenticator.
  1. From the Let’s Get Started screen, tap Restore from Backup.
  2. If prompted to choose a restore method, tap Restore with Mobile Number (SMS). This prompt occurs only in app versions 4.0 or later. If you’re running an earlier app version, skip to Step 3.
  3. Enter your mobile number and tap Send.
    Salesforce Authenticator sends you a text message with a link. 
  4. Tap the link in the text message you received.
  5. Authorize your mobile device to open the Salesforce Authenticator mobile app. This process varies between Android and iOS devices.
    • Android: if prompted to select which app to open the link with, tap Salesforce Authenticator from the list. If your web browser opens, tap Open Salesforce Authenticator.
    • iOS: when asked for permission to open Salesforce Authenticator, tap Open.

The Salesforce Authenticator app opens, completing the mobile number verification process.

  1. In the Salesforce Authenticator app, enter your backup passcode.
    When you see your connected accounts, the restore process is complete.

 


 
Nummer des Knowledge-Artikels

000397160

 
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Salesforce Help | Article