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Data 360: Full Refresh Activation to Marketing Cloud does not remove all Data Extension records when Segment Population is 0

Дата публикации: Nov 13, 2025
Описание

Example Scenario:

  • You configure a segment and create a Full Refresh activation to Marketing Cloud Engagement.
  • The segment population is 50 when the the activation is first published.
  • The segment population then decreases from 50 to 0.
  • The segment is published, the activation runs and the publish history shows 0 records for both Segment and Activation.
  • However, the 50 records previously activated to Marketing Cloud will remain in the data extension as the data extension records are not cleared/deleted when a refreshing a segment with a population of 0.


This behaviour has been confirmed as expected by the Data 360 (formerly Data Cloud) activations product team.

Решение

If this behaviour does not meet your requirements, a setting can be enabled for your Data 360 tenant by Data 360 product engineering so that the data extension is cleared after a full refresh sends 0 records to Marketing Cloud. Please create a case with Data 360 support to request this change.

Номер статьи базы знаний

000578149

 
Загрузка
Salesforce Help | Article