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Service Intelligence Case Handling - External

Publish Date: Sep 26, 2025
Description
Service Intelligence is a data-driven solution that displays key contact center performance metrics, helping service leaders determining whether they are meeting their customer service goals with easy-to-understand data visualizations. Service Intelligence includes Data Cloud, CRM Analytics, and Einstein Conversation Mining. The combination of customer data, key performance indicators (KPIs), and AI help your service team improve operations and reduce costs.

Service Intelligence is available in Enterprise Edition, Performance Edition, and Unlimited Edition. Contact your Salesforce account executive for more details.
 
Resolution

Resolution:

Service Intelligence is officially GA as of November 14, 2023. If you need assistance from Salesforce.com Support please log your case using the following Product & Topic:
 
Issues related to:ProductTopic
Service Cloud Data
Service
Cases, Knowledge, Service Cloud Console, Feedback Management, Work.com
Service Intelligence Application
Service
CRM Analytics
ConfigurationData Cloud
Admin, Configuration & Identity Resolution

 

If you need assistance exploring your data in Tableau, please log your case in Tableau.

If you have questions about billing, pricing or getting general information on Service Intelligence, please reach out to your Account Team.

Knowledge Article Number

000591869

 
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Salesforce Help | Article