Loading

Missing Objects in Email Application Pane (Gmail/Outlook) Integration

Publiceringsdatum: Feb 2, 2026
Beskrivning

Objects are missing in the drop down menu in Email Application Pane. Here's the repro steps:

- Go to Setup menu → Outlook Integration and Sync (or Gmail)
- Edit the existing Email Application Pane or you can create a new pane.

image (6).png

- You will see there is an “Accounts, Opportunities, and More” standard component.

Screenshot 2024-01-09 at 9.22.36 PM.png


-Drag that into the related section and click on the Object dropdown on the right.

Screenshot 2024-01-09 at 9.23.39 PM.png

You can notice that some objects are missing here.

Lösning
The visibility of the objects in the “Accounts, Opportunities, and More” standard component depends on the email field in the Object. Basically, this standard component is used to relate the email that you sent to the receiver in Outlook with the Salesforce record, and for relating the email address we need to have the email field added in the object to map the emailMessage.
  • If the object has any field with the 'Email' datatype, then it will be visible in the Object dropdown.
So, you can go to Object Manager → Click on Object name → Fields and Relationships and check if there is any field present with Email datatype.
  • If there is no email field, then if there is a Lookup on the object with another object that has an email field such as contact then as well, the object will be visible in the Object dropdown.

So, any of the above 2 criteria need to be satisfied for the Object to be visible in the dropdown in the Email Application Pane.
Knowledge-artikelnummer

000744660

 
Laddar
Salesforce Help | Article