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Marketing Cloud Connect - Attempt to de-reference a null object error after selecting Connect to Marketing Cloud

게시 일자: Jan 3, 2025
상세 설명
During the initial setup of Marketing Cloud Connect you may run into an error after selecting Connect to Marketing Cloud.  

The error is likely occurring when Tenant Specific Oauth Endpoints are not enabled.  The error mentions "Attempt to de-reference a null object."

Error generated after selecting Connect to Marketing Cloud when Tenant Specific Oauth Endpoints are not enabled

 
솔루션
Please follow the steps provided below to ensure Tenant Specific Oauth Endpoints are enabled for Marketing Cloud Connect.  

1. Prior to selecting the Connect to Marketing Cloud button during intial setup, select the Show Advanced Setting link just above the button.

Show Advanced Settings link location just above the Connect to Marketing Cloud button

2. After selecting the Show Advanced Settings button, you should see a setting available for Tenant Specific Oauth Endpoints.  Please enable this setting and Save.  

Tenant Specific Oauth Endpoints toggle switch to enable the setting

3. After the setting for Tenant Specific Oauth Endpoints has been enabled, please proceed with selecting the Connect to Marketing Cloud button.  At this point you should be able to continue configuring the Connector Settings. 

***If the issue persists after following the steps provided above, please create a Support Case so the matter can be reviewed further.***
Knowledge 기사 번호

000835986

 
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Salesforce Help | Article