Sharing lock occurs when managed package is inactive

This solution explains how to resolve a sharing lock caused by an inactive managed package or an expired/disabled license, and how to prevent it from recurring.

Resolve the Existing Lock

Contact Salesforce Support so the sharing lock can be verified and manually released — this lock does not clear on its own since it stems from a loss of access on the entity being recalculated.

Prevent the Lock from Recurring

Move the managed package and/or its associated licenses back into an active state, then re-submit your sharing changes. Once the package and licenses are active again, the sharing recalculation should complete normally.

FAQ: Why does this error appear even though I didn't touch the managed package?

The lock can persist from an earlier failed recalculation tied to the package, even if your current change is unrelated to it. Until the lock is released, any new sharing recalculation attempt will fail with the same error.

How do I know if a managed package or its license caused this?

Check Installed Packages and License Management in Setup for any package or license showing an inactive, disabled, or expired status — that's the most common trigger for this specific lock.