What Information to Collect for API Analytics Cases

1) Capture a few screenshots of the API Analytics Event Report UI pages showcasing the behavior seen.

2) Capture the full Request URL from the "Edit Report" in Analytics -> Manage Reports in text format.

3) Provide the browser URL from the "Edit Report" Instance in a text format. For example, see below

https://anypoint.mulesoft.com/analytics/#/analytics/organizations/<ORG_ID>/environment/<ENV_ID>/reports/<REPORT_ID>

Manage Event Report

1) Capture a few screenshots of the API Analytics Event Report UI pages showcasing the behavior seen.

2) Capture the full Request URL from the "Edit Report" in Analytics -> Manage Reports in text format.

3) Provide the browser URL from the "Create Report/Edit Report" Instance in a text format. For example, see below

https://anypoint.mulesoft.com/analytics/#/analytics/organizations/<ORG_ID>/environment/<ENV_ID>/reports/<REPORT_ID>

4) Provide the current outcome of the execution Event Report in a text file

5) Provide the expected outcome of the execution Event Report 

For limitations on Event Reports, Refer to https://docs.mulesoft.com/api-manager/2.x/analytics-event-api#requirements-and-restrictions

Events not showing for an API

1) Capture a few screenshots of the API Instance from API Manager to show the full details of the API Instance that is not showing the Events

2) Capture the properties of the application that is paired with this API Instance.

  a) If the application is running on-prem capture the $MULE_HOME/conf and $MULE_HOME/logs folder
  b) If the application is running on CloudHub then provide the full application name
  c) If the application is running on RTF then capture the Lite Report as per What Information to Collect for an RTF Case
 
3) Execute the Events API using the curl command and provide the output. 

4) Attach application logs

Metrics Issues

1) Capture a few screenshots of the API Instance that is not showing the Metrics as expected

2) Capture HAR file when running the Report until the issue is reproduced. Refer - How to retrieve HTTP archive files (HAR)

3) Attach application

  a) If the application is running on-prem capture the $MULE_HOME/conf and $MULE_HOME/logs folder
  b) If the application is running on CloudHub then provide the full application name
  c) If the application is running on RTF then capture the Lite Report as per What Information to Collect for an RTF Case