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What Information to Collect for a CloudHub 2.0 Case
Udgivelsesdato: Mar 2, 2024
Opgave
GOAL
There is an issue and a private space of CloudHub 2.0 or an application deployed to it. The article explains what is the minimum information that must be collected when reporting a support caseTrin
Application Related Issues
- Organization ID (Org ID)
- Shared or Private Space target name
- Application name as it's deployed to a Shared or Private space
- Detailed issue description:
- Timestamps when the issue was happening
- 1-2 thread dumps taken using Diagnostics UI
- Application log covering the reported timestamps
- Application archive that can be imported to Anypoint Studio
- Any additional information not covered here
Ingress Load Balancer
1. The Private Space name
2. Set Custom Log Level to Debug and specify the source IP range. Reproduce the issue. Download the ingress log and it them to the case
VPN
1. The Private Space Name
2. The VPN name and tunnel external IP address
3. Timestamp and time zone of the issue
4. Issue details
Transit Gateway
1. The Private Space Name
2. The Transit Gateway name
3. Issue details
Private Space Related Issues
1. The Private Space Name2. Issue details
Vidensartikelnummer
001116462
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