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What Information to Collect for OSv2 Cases

Publiceringsdatum: Aug 1, 2025
Uppgift

GOAL

When reporting an OSv2 related case, please follow the procedure to collect the logs and follow the KB provided. This will expedite the troubleshooting process.
Steg
Please collect "Required information" per each "Issue Category"
 
S.NoIssue CategoryDetail/Required information
1General application issues
2Multi-worker scenario/fabric issuesMulti-worker scenario/fabric issues
3GUI related issuesGUI related issues
4Other general questionsOther general questions

General application issues

1) CloudHub application name
2) Error logout
3) The time when the issue started and if it's still happening
4) Upgrade object store connector version to the latest one to avoid any known issues that have been fixed
5) OSv2 debug is required if the issue is reproducible. As soon as the issue is replicated, please ensure the debug is disabled. 

To enable the debug within CloudHub, go to the application in Runtime Manager. On the left side, select "Settings", and go to "Logging" tab.
In the Properties, please add  
DEBUG com.mulesoft.objectstore

Multi-worker scenario/fabric issues

Multi-worker access with OSv2 is not recommended due to the known limitations. If you are using OSv2 with multiple workers, please check to see if the issue exists with a single worker before contacting support.
For further detail please see Limitations of using OSv2 in CloudHub applications

GUI related issues

If you observed any errors from GUI related to the object store, the following information is needed for further troubleshooting.
1) Full Screenshot of the error message or a screenshot of the OSv2 usage that includes the full URL 
2) Collect the HAR file when the issue is replicated

Other general questions

FAQ: Object Store v2
The Different Types of Object Stores Explained
How to use ObjectStore V2 and Mule ObjectStore (In-Memory) objectstores in the same Mule 4 CloudHub Application
ObjectStore v2 - application exception - status code was 429
How to configure Entry Time to Live when using Anypoint Object Store v2 (OSv2)
ObjectStore v2 ignores Time To Live (entryttl) Configured in ObjectStore Connector

 If the answer cannot be found or the solution does not help, please contact MuleSoft Global Support and  provide
a) Detailed description of the use case
b) The expected output 
 
Knowledge-artikelnummer

001116698

 
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