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MuleSoft Error 'An unexpected error occurred. Please include this ErrorId if you contact support'

Дата публикации: Sep 12, 2025
Описание

A user receives an error while using MuleSoft for a Salesforce Connector stating "An unexpected error occurred. Please include this ErrorId if you contact support".
 

ERROR 2018-02-26 10:54:57,415 [[app].flow.stage1.02] org.mule.exception.DefaultMessagingExceptionStrategy:
********************************************************************************
Message               : Failed to invoke publishPlatformEventMessage.
Payload               : {Email__c=someemail@gmail.com, Enrollment_Id__c=2226, GPID__c=1234, Institution_ID__c=1234}
Payload Type          : java.util.LinkedHashMap
Element               : /update-sf-enrollment-notifications/processors/2 @ Mulesoft-app
--------------------------------------------------------------------------------
Root Exception stack trace:
[UnexpectedErrorFault [ApiFault  exceptionCode='UNKNOWN_EXCEPTION'
 exceptionMessage='An unexpected error occurred. Please include this ErrorId if you contact support: 260902376-24794 (1818010119)'
 extendedErrorDetails='{[0]}'
]
]

	at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
	at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
	at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
	at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
	at java.lang.Class.newInstance(Class.java:442)
	at com.sforce.ws.bind.TypeMapper.readSingle(TypeMapper.java:673)
	at com.sforce.ws.bind.TypeMapper.readObject(TypeMapper.java:556)
	at com.sforce.ws.transport.SoapConnection.parseDetail(SoapConnection.java:236)
	at com.sforce.ws.transport.SoapConnection.createException(SoapConnection.java:210)
	at com.sforce.ws.transport.SoapConnection.receive(SoapConnection.java:156)
	at com.sforce.ws.transport.SoapConnection.send(SoapConnection.java:99)
	at com.sforce.soap.partner.PartnerConnection.create(PartnerConnection.java:1538)
	at org.mule.modules.salesforce.SalesforceConnector.publishPlatformEventMessage(SalesforceConnector.java:2531)
	at org.mule.modules.salesforce.generated.processors.PublishPlatformEventMessageMessageProcessor$1.process(PublishPlatformEventMessageMessageProcessor.java:154)
	at org.mule.security.oauth.process.ProcessCallbackProcessInterceptor.execute(ProcessCallbackProcessInterceptor.java:24)
	at org.mule.devkit.3.9.3.internal.connection.management.ConnectionManagementProcessInterceptor.execute(ConnectionManagementProcessInterceptor.java:57)
	at org.mule.devkit.3.9.3.internal.connection.management.ConnectionManagementProcessInterceptor.execute(ConnectionManagementProcessInterceptor.java:23)
	at org.mule.security.oauth.process.RetryProcessInterceptor.execute(RetryProcessInterceptor.java:84)
	at org.mule.devkit.3.9.3.internal.connection.management.ConnectionManagementProcessTemplate.execute(ConnectionManagementProcessTemplate.java:36)

 

Решение

The Salesforce connector is sending a message and the Salesforce server is having an internal problem resulting in the error and error ID.

SOLUTION

Please contact Salesforce Support and provide wire-logging from Salesforce connector logs by enabling DEBUG logs for package: org.mule.modules.salesforce in src/main/resources/log4j2.xml configuration file using for example the folowing statement:

<AsyncLogger name="org.mule.modules.salesforce" level="DEBUG"/>

SALESFORCE CONNECTOR WIRE-LOGGING EXAMPLE

DEBUG 2018-02-26 10:54:57,286 [[App].flow.stage1.02] org.mule.modules.salesforce.config.AbstractConfig: Sending request to https://somehost.my.salesforce.com/services/Soap/u/41.0/00D180000002334
DEBUG 2018-02-26 10:54:57,286 [[App].flow.stage1.02] org.mule.modules.salesforce.config.AbstractConfig: 
<?xml version="1.0" encoding="UTF-8"?>
<env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/" 
              xmlns:xsd="http://www.w3.org/2001/XMLSchema"
              xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
    <env:Header>
        <AssignmentRuleHeader xmlns="urn:partner.soap.sforce.com">
            <assignmentRuleId xsi:nil="true"/>
            <useDefaultRule>false</useDefaultRule>
        </AssignmentRuleHeader>
        <AllowFieldTruncationHeader xmlns="urn:partner.soap.sforce.com">
            <allowFieldTruncation>true</allowFieldTruncation>
        </AllowFieldTruncationHeader>
        <SessionHeader xmlns="urn:partner.soap.sforce.com">
            <sessionId>
                00D180000002334!AQQAQOvvgiZgk0DL3mC45k4cCfGc1vYVRaPaTc3BkwIYeMycs_Vfk4pyIk68Q.y1Y9buuetmCeG.TmFTUAf84pYll5YrlQzh
            </sessionId>
        </SessionHeader>
    </env:Header>
    <env:Body>
        <m:create xmlns:m="urn:partner.soap.sforce.com" xmlns:sobj="urn:sobject.partner.soap.sforce.com">
            <m:sObjects>
                <sobj:type xsi:type="xsd:string">someName__e</sobj:type>
                <sobj:Email__c xsi:type="xsd:string">someemail@gmail.com</sobj:Email__c>
                <sobj:Enrollment_Id__c xsi:type="xsd:int">2226</sobj:Enrollment_Id__c>
                <sobj:GPID__c xsi:type="xsd:string">3974328</sobj:GPID__c>
                <sobj:Institution_ID__c xsi:type="xsd:string">UC102</sobj:Institution_ID__c>
            </m:sObjects>
        </m:create>
    </env:Body>
</env:Envelope>
DEBUG 2018-02-26 10:54:57,376 [[Mulesoft-bisk-lmp-integrations].update-sf-enrollment-notifications.stage1.02] org.mule.modules.salesforce.config.AbstractConfig: Receiving response from https://somehost.cs23.my.salesforce.com/services/Soap/u/41.0/00D180000002334
DEBUG 2018-02-26 10:54:57,376 [[Mulesoft-bisk-lmp-integrations].update-sf-enrollment-notifications.stage1.02] org.mule.modules.salesforce.config.AbstractConfig: 
<?xml version="1.0" encoding="UTF-8"?>
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" 
                  xmlns:sf="urn:fault.partner.soap.sforce.com" 
                  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<soapenv:Body>
    <soapenv:Fault>
        <faultcode>sf:UNKNOWN_EXCEPTION</faultcode>
        <faultstring>UNKNOWN_EXCEPTION: An unexpected error occurred. Please include this ErrorId if you contact
            support: 260902376-24794 (1818010119)
        </faultstring>
        <detail>
            <sf:UnexpectedErrorFault xsi:type="sf:UnexpectedErrorFault">
                <sf:exceptionCode>UNKNOWN_EXCEPTION</sf:exceptionCode>
                <sf:exceptionMessage>An unexpected error occurred. Please include this ErrorId if you contact support:
                    260902376-24794 (1818010119)
                </sf:exceptionMessage>
            </sf:UnexpectedErrorFault>
        </detail>
    </soapenv:Fault>
</soapenv:Body>
</soapenv:Envelope>
Номер статьи базы знаний

001118037

 
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