Loading

Unable to revert to older Mule Runtime versions on Cloudhub applications

Veröffentlichungsdatum: Feb 24, 2025
Lösung

SYMPTOM

Unable to revert to older mule runtime versions on Cloudhub applications from the Runtime Manager UI.
 

CAUSE

Sometimes, you are required to roll back/revert to an older mule runtime version on your Cloudhub applications which might be failing/causing issues with the latest/current mule runtime versions. From the UI, you can only roll back to the previous mule version update that the application was using, however in this case as the mule version update is no longer available, there won't be a roll back version in the UI and that is expected.

The older runtime versions would be disabled due to security vulnerabilities. You can use only the latest monthly version or the one before to that month.

For example, your Cloudhub application was running fine on the September version. Upon monthly automatic version update, the same application(which has no changes made at the design level) is having issues related to CPU/Memory/Performance on October and November versions. So, in order to come out of an outage scenario, you are required to revert back to the September version, but the current month is November. In that case, the application would display only November(current version) and October(previous to latest version) and there would be no option to choose the September version.

SOLUTION

In the above scenario, please perform/provide the below information:
  1. Business justification on why the application needs to be reverted to an older version and not the current/latest versions.
  2. Reach out to CSM and explain the scenario.
  3. Raise a Support case with the Business justification as per (1).
  4. Provide the list of applications for which the earlier version is needed.

Once the above information is provided, Support would then raise an internal ticket with the Cloudhub Product team and upon receiving the approval from the CSM, the CH Product team would provide the requested monthly version as an Exception on the requested applications.

After the above process, then:
  1. You would be able to choose the version needed in order to come out of the outage.
  2. Reach out to your CSM to have the impacted applications on the Exception List for them not to be updated automatically on the 3rd weekend of every month as per CH monthly auto-update.
Nummer des Knowledge-Artikels

001119760

 
Laden
Salesforce Help | Article