Getting a blank screen when connecting to Exchange or Anypoint Platform from Studio

SYMPTOM

CAUSE

ALTERNATIVE SOLUTION

1. Please go to https://anypoint.mulesoft.com -> Access Management -> Users -> Runtime Manager -> confirm you have Runtime permissions for that environment
2. Log in to Studio -> Click on the Exchange button from the top left menu bar on the screen.
   
    
3. You will see a blank screen popping up. Right-click on the blank screen and click on "properties".
   
    
4. You will see that the browser where the connection is happening is Internet Explorer.
   
    
5. Close the blank screen.
    
6. Open Internet Explorer -> Click on the settings button at the top right corner of the screen -> Select "Safety" -> Click "Delete Browsing History" -> Click the Delete button.
   
   
    
7. Now redirect to the Studio and again click on the Exchange button from the top left menu bar.
   
    
8. You will be able to see the Anypoint platform sign-in page. Enter your credentials. You will be connected to the Exchange.