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Real-time UI Updates Not Reflecting on Voice Call Record Page

Veröffentlichungsdatum: May 1, 2024
Beschreibung

When the Call Control Component is present on the Voice Call layout, refreshing the tab is restricted due to the potential termination of the call. Consequently, any data updated during an ongoing call, through either a screen flow/ individual object linking flows/or LWC/Aura, will not be visible on the UI in real-time, despite being successfully updated in the backend.

Lösung

To address this issue, removing the Call Control Component from the UI is recommended.

Zusätzliche Ressourcen

Note that removing the call control component may impact the functionality related to:
[Get Warnings to Avoid Ending Calls Accidentally]

Nummer des Knowledge-Artikels

001128145

 
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Salesforce Help | Article