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Real-time UI Updates Not Reflecting on Voice Call Record Page

Date de publication: May 1, 2024
Description

When the Call Control Component is present on the Voice Call layout, refreshing the tab is restricted due to the potential termination of the call. Consequently, any data updated during an ongoing call, through either a screen flow/ individual object linking flows/or LWC/Aura, will not be visible on the UI in real-time, despite being successfully updated in the backend.

Résolution

To address this issue, removing the Call Control Component from the UI is recommended.

Ressources supplémentaires

Note that removing the call control component may impact the functionality related to:
[Get Warnings to Avoid Ending Calls Accidentally]

Numéro d’article de la base de connaissances

001128145

 
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Salesforce Help | Article