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Real-time UI Updates Not Reflecting on Voice Call Record Page

Data pubblicazione: May 1, 2024
Descrizione

When the Call Control Component is present on the Voice Call layout, refreshing the tab is restricted due to the potential termination of the call. Consequently, any data updated during an ongoing call, through either a screen flow/ individual object linking flows/or LWC/Aura, will not be visible on the UI in real-time, despite being successfully updated in the backend.

Risoluzione

To address this issue, removing the Call Control Component from the UI is recommended.

Risorse aggiuntive

Note that removing the call control component may impact the functionality related to:
[Get Warnings to Avoid Ending Calls Accidentally]

Numero articolo Knowledge

001128145

 
Caricamento
Salesforce Help | Article