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Send Survey action is added to page layouts but not visible

Publiseringsdato: Mar 5, 2024
Beskrivelse

 

When editing page layouts, Admins may be able to add the "Send Survey" action to page layouts however, the action is not present when viewing records.

 

As per the Send Survey Invitations with the Send Survey Action using the "Send Survey" action is only available with the Feedback Management - Starter and Feedback Management - Growth licenses and not available for basic platform surveys.

 

Although the "Send Survey" action may be visible and added to page layouts, it's expected that it will not show on corresponding record pages if your organization does not have Feedback Management enabled.

 

Løsning

 

To check whether your organization has standard or platform surveys or Feedback Management enabled please review the article: Identify Salesforce Survey and Feedback Management Products.

 

If your organization does not currently have Feedback Management available, please contact your Salesforce Account Team to discuss available licensing options.

 

See Also:

Salesforce Survey Considerations

Knowledge-artikkelnummer

001148268

 
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Salesforce Help | Article