When attempting to create a new configuration in the Field Service Mobile App Builder, users may encounter an error message stating: "We couldn't create the configuration. Try again."
This error is caused by a missing org permission called ExperienceContainer. The ExperienceContainer permission controls the ability to view, edit, and delete Experience Containers within a Salesforce org. Experience Containers are required by the Field Service Mobile App Builder configuration process. When this permission is absent, the configuration cannot be created and the error is returned.
Investigation of Chrome network logs during the error reveals the underlying permission error with the message: "ExperienceContainer org permission is needed to view/edit/delete Experience Container."
Error Analysis: Upon investigation of the Chrome network logs, the error message may include the following details,
"actions": [
{
"id": "3591;a",
"state": "ERROR",
"returnValue": null,
"error": [
{
"message": "\"ExperienceContainer\" org permission is needed to view/edit/delete Experience Container"
}
]
}
],
To resolve the "We couldn't create the configuration. Try again" error in Field Service Mobile App Builder, follow these steps.
Open Chrome DevTools and navigate to the Network tab. Reproduce the error by attempting to save a new configuration in Field Service Mobile App Builder. Review the network log responses and confirm that the error references the missing ExperienceContainer org permission.
Raise a case with Salesforce Support requesting the enablement of the ExperienceContainer org permission. In the case, include:
Once Salesforce Support confirms that the ExperienceContainer permission has been enabled for your org, return to Field Service Mobile App Builder (Setup > Field Service Mobile App Builder), click New Configuration, and complete the configuration. The error should no longer appear.
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