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Unable to Attach Files to Cases in Salesforce Help Portal

Date de publication: Apr 30, 2024
Description

In the Salesforce Help Portal, users may encounter limitations when attempting to attach files to cases. While the portal allows for the attachment of various file types to cases, there are certain file extensions that are not supported. The tool does not support attaching executable files such as .jar, .bat, .exe, etc. Attempting to attach files with these extensions will fail to attach the file.

 

Résolution

If you encounter difficulties attaching files to cases in the Salesforce Help Portal, ensure that the file type is one of the supported extensions listed below. If the file you wish to attach has an unsupported extension, consider converting it to a compatible format or using alternative methods to share the information, such as providing a link to the file hosted elsewhere.

 

Salesforce Help Portal permits the attachment of the following file extensions:

  • .xls, .xlsx (Microsoft Excel)
  • .doc, .docx (Microsoft Word)
  • .ppt, .pptx (Microsoft PowerPoint)
  • .pdf (Portable Document Format)
  • .txt (Plain Text)
  • .csv (Comma-Separated Values)
  • .gif, .jpg, .jpeg, .png, .bmp (Image Files)
  • .zip (Compressed Archive)
  • .rtf (Rich Text Format)
  • .msg (Outlook Message)
  • .wav (Audio)
  • .log (Log File)
  • .mp4, .avi, .wma, .flv, .mov, .3gpp, .mpegps, .wmv, .webm, .mpeg (Video Files)
  • .json, .xml (Data Files)
Numéro d’article de la base de connaissances

001233490

 
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Salesforce Help | Article