Error "This is a work in progress." on the Salesforce for Slack App

If the above setup and configuration is complete, this error is also known to occur if there is a lingering or defunct Slack mapping to a refreshed over or deleted sandbox or expired developer or trial org.

It's recommended and best practice to instruct users to remove Slack user mappings and remove the app once testing has been completed in non-production environments. Use the instructions to Disconnect Slack from Salesforce.

If you still have access to the user's connected Salesforce environment, instruct impacted users to log in and remove their Slack User Mappings. Unfortunately, this must be done by each user individually logging in to the Salesforce org and removing their own mappings.

Please consider promoting the following Idea for admins to centrally manage Slack user mapping with a future release: Mass deploy and authenticate Salesforce to Slack connections.

If you no longer have access to the connected Salesforce environment, log a case with Salesforce Support to investigate whether the user mapping may need to be manually removed. When logging a case, ask Support to reference the internal information section of this article for next steps and provide the following details to help expedite the case's investigation:

• • Salesforce organization Id:
    • See Find your Salesforce Organization ID

• • Slack App Id:
    • Refer to the "Slack App ID" listed for each app outlined in the article Identify Salesforce Slack Apps and Support.

• • Slack Workspace or Team Id:
    • See Find your workspace or org ID