Error on Loading Sales Path in Lightning Experience: "You Cannot View This Path. Contact Your Salesforce Administrator for Help"

This article explains how to resolve the "You Cannot View This Path" error by checking two common causes: field access and publisher layout assignment.

To resolve this error, a Salesforce administrator should perform the following checks.

Check Field-Level Access on the Sales Path

The Sales Path configuration may reference a field that the affected user does not have permission to view. Verify that the user's profile or permission set includes read access to all fields referenced in the Sales Path.

• Go to Setup.
• In the Quick Find box, search for and select Path Settings.
• Open the relevant Sales Path and review which fields are included at each stage.
• Go to the user's Profile or Permission Set and confirm that field-level security grants at least Read access to each of those fields.

Check Publisher Layout Assignment

The Sales Path component requires that the global layout be assigned to the user's profile in the Publisher Layouts settings. If this assignment is missing, the Path component cannot load.

• Go to Setup.
• In the Quick Find box, search for and select Publisher Layouts.
• Click Edit Assignment.
• Verify that the global layout is assigned to the affected user's profile. If it is not, add the assignment and save.

After completing both checks, have the user refresh the record page to confirm the error is resolved.