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Smart Alert Catalog: Proactive Services for Marketing Cloud Intelligence

Data pubblicazione: Sep 23, 2024
Descrizione

Interested in our other Smart Alerts? Check out the catalogs for our other products:

⏮ Back to Proactive Services: Monitoring Overview



The Signature Success Plan comes with Proactive Services and Smart Alerts that will notify you in real-time when your custom Salesforce solution has inefficiencies, application performance degradations, or errors.


Here's a list of the current Smart Alerts available through Proactive Services, including their technical descriptions, business impacts, and the insights you will get from each one.

 

 

Risoluzione

Errors

 

  1. Data Stream Failures
  2. File Processing Failures
  3. Provider Data Retrieval Failures
  4. Report Consumption Failures
  5. Technical Data Retrieval Failures
  6. Widget Load Failures
  7. Workspace Failures

 

Smart Alert Technical Descriptions, Business Impacts, and Insights Delivered

 

CategoryNameTechnical DescriptionBusiness Impacts & Proactive Insights Delivered
ErrorsData Stream FailuresAlerts on any data stream failures that occur in the time period being measured. Data stream jobs are any instance in which data is processed for the data stream.*Data streams enable users to upload data for reference throughout the MCI platform. Identifying errors is crucial, as data streams serve as the primary means for users to import data into MCI, forming the cornerstone of any MCI instance.
ErrorsFile Processing FailuresData streams allow users to perform file batch processing (end-to-end of a single ETL process). This monitor alerts if a platform error occurs during the file processing stage.File processing is linked with the data stream entity in MCI. When file processing errors occur, data may fail to upload or be fetched/retrieved.
ErrorsProvider Data Retrieval FailuresUsers can retrieve data from supported data sources. This monitor will alert if there was a platform error during the data stream retrievals process when fetching/retrieving data.*Provider data retrievals are tied to the data stream entity in MCI. If an alert is triggered, it indicates that the data stream job failed to fetch/retrieve data from the specified data source.
ErrorsReport Consumption FailuresReports are used to retrieve, view, and share a detailed analysis of the data that has been integrated into MCI. This monitor alerts if a platform error occurs during the execution of a scheduled report.Reports are integral to the Analyze & Act page of MCI. When report consumption errors arise, it indicates that the scheduled report failed to complete, resulting in the unavailability of accurate, up-to-date data.
ErrorsTechnical Data Retrieval FailuresUsers can retrieve data from supported data sources. This monitor will alert if there was a platform error during the delivery provider's retrieval process when fetching/retrieving data in a data stream (coming from technical vendors).*Technical data retrievals are linked with the data stream entity in MCI. Identifying errors is crucial, as any failure during the delivery provider's retrieval process prevents the fetching or retrieval of data from a data stream.
ErrorsWidget Load FailuresWidgets are the graphic elements that appear on the page and display your data through pie charts, tables, bar graphs, etc. This monitor will alert when a platform error occurs while attempting to load a widget.Widgets are integral components of the Visualize page in MCI. In the event of a widget load failure, essential graphs, charts, and other visual elements cannot be loaded, thereby hindering users' ability to analyze data effectively.
ErrorsWorkspace FailuresEach MCI account can have multiple workspace, which contains its own data streams, dashboards, and reports. This monitor will alert if a workspace fails to create, read, update, or delete.Workspaces encompass all entities within MCI. Identifying errors is paramount, particularly when they affect the creation, reading, updating, or deletion (CRUD) operations within the workspace.
 

Salesforce may change the Proactive Monitoring, Smart Alert Catalog from time to time in its sole discretion. SFDC will provide customers with advance notice of any planned downtime.

 

* Refer to the descriptions below for further clarification on the differentiation between data retrievals and data streams:

  • Data Retrieval:
    • Data retrieval refers to the process of obtaining or fetching data from various sources, such as databases, APIs, external systems, etc.
    • In the context of MCI, data retrieval involves accessing and importing data from different sources into the Marketing Cloud platform for analysis, segmentation, personalization, and other marketing activities.
    • This could include retrieving customer data from CRM systems, transactional data from e-commerce platforms, engagement data from email service providers, and more.
  • Data Stream:
    • A data stream in MCI represents a flow of data from a specific source into the Marketing Cloud platform.
    • Data streams serve as a conduit for data ingestion, enabling marketers to leverage data for their campaigns and analytics.
    • They are often configured to automatically pull data from external sources, such as event logs, website interactions, IoT devices, etc., and feed it into Marketing Cloud for processing and analysis.
  • In summary, while data retrieval focuses on fetching data from various sources for use within Marketing Cloud, data streams specifically pertain to the flow of data from external sources into the platform for processing and action.

 

 

 

Numero articolo Knowledge

001356620

 
Caricamento
Salesforce Help | Article