In order to use Account Engagement in a Sandbox Org environment, an Account Engagement Sandbox Business Unit first has to be created from within the Sandbox Org. This is done via the 'Business Unit Setup' page in Marketing Setup in the Sandbox Org. On this page however, some customer's may not see an option to create a new Business Unit and instead, just see a white blank page. As a result, it prevents Account Engagement from being configured and used from within a Sandbox Org.
The root cause as to why the Business Unit Setup page in the Sandbox Org does not show the option to create a new Account Engagement Business Unit is usually due to one of two reasons:
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