Providing License Data to Tableau Support

The sections below are specific to the product with the license issue, the operating system, and whether or not the ATR activation method was selected.  The products and the activation method will use different tools.

• For Tableau Desktop on Windows
• For Tableau Desktop on Mac
• For Tableau Server on Linux
• For Tableau Server 2021 and later on Windows
• For Tableau Server 2018.2 and later on Windows

For Tableau Desktop on Windows

If not using LBLM or Virtual Desktop, follow the steps below:

1. Open Command Prompt as an administrator. 
2. Navigate to the Tableau Desktop bin folder. By default, this folder is located at:
   cd "C:\Program Files\Tableau\Tableau [version]\bin"
3. Enter the following command:
   custactutil -view > LicResults.txt 
4. Locate the LicResults.txt file in the bin folder above and send to Tableau Support as an attachment.

If Virtual Desktop or LBLM is being used, run the following command from the same location:

1. atrdiag > atr_output.txt

2. Locate the atr_output.txt file in the bin folder and send it to Tableau Support as an additional attachment.

For Tableau Desktop on Mac 

If not using LBLM or Virtual Desktop, follow the steps below:

1. Select Go > Applications > Utilities > Terminal 
2. Change to the Tableau Desktop Flexnet folder using the following command: 

   cd /Applications/Tableau\ Desktop\ [version].app/Contents/Frameworks/FlexNet    

   Example: cd /Applications/Tableau\ Desktop\ 2023.1.app/Contents/Frameworks/FlexNet

3. Enter the following command:

   ./custactutil -view > /users/$(whoami)/Desktop/licresults.txt

4. Locate the LicResults.txt file on your desktop and send it to Tableau Support as an attachment.

If Virtual Desktop or LBLM is being used, run the following commands:

1. cd /Applications/Tableau\ Desktop\ [version].app/Contents/MacOS ./atrdiag /users/$(whoami)/Desktop/atr_output.txt

   Example:cd /Applications/Tableau\ Desktop\ 2023.1.app/Contents/MacOS ./atrdiag /users/$(whoami)/Desktop/atr_output.txt

2. Locate the atr_output.txt file on your desktop and send it to Tableau Support as an attachment.

For Tableau Server on Linux

Enter the following commands from a bash prompt to create the license results file appropriate for the server installation type:

For a Server installation NOT using the Authority-to-run (ATR ) activation option, perform the following steps:

1. Open a command prompt and run the following:

       serveractutil -view > $(hostname)_LicResults.txt 

   If an error, "flxActCommonHandleOpen", occurs when running the command, open a new terminal session and run the command again.

2. Locate the LicResults.txt file in the directory where the command was executed and send to Tableau Support as an attachment.

For a Server installation using the ATR activation option, please perform the following:

1. Open a command prompt and run the following:

      sudo su -l tableau
   atrdiag -product "Tableau Server"  >  $(hostname)_atrdiag.txt
   
   Please note! If Tableau Server is installed in a Docker container, please add the additional flag "-container" after -product "Tableau Server".

2. Locate the atrdiag.txt file in the directory where the command was executed and send to Tableau Support as an attachment.

For Tableau Server 2021 and later on Windows

For Tableau Server 2018.2 and later on Windows