Sending Tableau Bridge Log Files

Steps to Package & Send Tableau Bridge Logs


Step 1: Create Clean Logs (Optional but Recommended)

Skip this step if the issue cannot be reproduced on demand.

1. Close Tableau Bridge on the computer.

• If running in Service Mode, switch to Application Mode before closing to ensure all processes are stopped.

2. Navigate to the Bridge logs location:

• Windows: C:\Users\<username>\Documents\My Tableau Bridge Repository

3. Rename the existing logs folder to Logs_Backup.

• This forces Bridge to create a fresh log folder when it restarts.


Step 2: Reproduce the Issue

1. Start Tableau Bridge and trigger the issue.

2. Capture screenshots of any errors and note the date/time when the issue occurred.


Step 3: Package & Send Logs

1. Close Tableau Bridge completely.

2. Locate the logs folder:

• Windows: C:\Users\<username>\Documents\My Tableau Bridge Repository\Logs

3. Create a compressed log file:

• Windows: Right-click the Logs folder → Select Send to > Compressed (zipped) folder.

4. Send the .zip file to Tableau Technical Support via your support case.

• If the file is larger than 5MB, use Tableau’s Large File Transfer process:

NOTE :  For Bridge Linux installation Follow https://help.tableau.com/current/online/en-us/to_bridge_linux_install.htm#:~:text=in%20the%20foreground.-,Working%20with%20log%20files,-Log%20files%20are