Managing Tableau Product Keys in the Tableau Customer Portal for Administrators

Please review the content below as it may contain the information needed to resolve your issue.

If additional assistance is needed with Customer Portal issues, please reach out to your Tableau Account Representative or customerservice@tableau.com for the best possible support.

Information below will help Tableau Administrators to perform the following:
 

• View all deployments
• View all license keys for a deployment
• View all product keys
• Identify license details for Tableau Server
• Assign a product key
• Edit a product key
• Change the owner of a product key - revoke license
• Find the key for offline activation
• Add tracking information to a product key
• View product key history and reports

View all deployments

1. Go to the Tableau Customer Portal and sign in with your Tableau username and password.
2. On the Customer Portal home page, click on Deployment and to see the deployments at your organization.
     

View all license keys for deployment

1. Go to the Tableau Customer Portal and sign in with your Tableau username and password.
2. On the Customer Portal home page, click on Deployment and identify the record that corresponds to your Tableau Server Deployment.  Select the Deployment name to view the licensing details of your deployment.

This page should include the licenses(s) to be used together in a single Deployment of Tableau Server.  If your Deployment doesn't align to your business needs, please work with your dedicated account team to request re-alignment (merge) of Deployments and/or to purchase additional licensing to the corresponding Deployment.

3. Within the Deployment Detail view, navigate to the Deployment Assets to identify your Tableau product key(s) to be used in this single Deployment.

View all product keys

Note: This option to view all the product keys for your organization isn't the suggested management option for viewing, maintaining, or accessing your Tableau licenses.  This view will have no information on the Deployment assigned.  See View Deployment(s) for the best customer experience.
1. Go to the Tableau Customer Portal and sign in with your Tableau username and password.
2. On the Customer Portal home page, click on Licenses.  
3. You can view all keys, keys for a specific product, or view keys based on the current subscription terms.  Once this view is open, if the Default View was selected, click on the table headers to sort your data.



The license (product key) can be assigned to a specific user, which will be reflected in the "User Name" and "Assigned Email" fields.  The "Registered Email" column is the email of the person who last activated the product key.  This Registered Email can't be changed in the Customer Portal.  For more information, please review this Tableau article.

Please note: The product keys listed in your Tableau Portal account can't be removed or changed manually.  Tableau Desktop keys no longer used due to a switch to Login-based License Management (sign in to a server), will drop from the Tableau Customer Portal after a period of time.
 

Identify license details for Tableau Server

From your Deployment view (See "View all License Keys for a Deployment"), navigate to the Deployment Asset page and identify your Tableau Server product key(s).  Select the Server product key to view the License Detail page.

           From here you can identify the configuration of your product key, such as:

• Determine if the key is a Core key or a role-based key and how many cores or roles (Creator, Explorer, or Viewer) are assigned
• Understand if you've been assigned an Updatable Subscription License (USL)
• Find when the subscription term or maintenance period ends (Period End)
• Identify what add-ons are enabled, such as Server Advanced Management

Assign a product key

1. Go to the Customer Portal and sign in with your Tableau username and password.
2. On the Customer Portal home page, select Licenses. 
3. In the resulting table, select the key you would like to reassign. 
4. Click Assign Key to assign the key to a new user.
   
5. In the Assign Key dialog box, enter the first name, last name, and email address of the person you'd like to assign the key to, then click Assign Key. 

 

Edit a product key

1. On the Customer Portal homepage, select Licenses. 
2. In the resulting table, click the key you'd like to edit and select Edit License.
   
3. From here you can enter a new User Name and/or enter a new Assigned Email to change who the key is assigned to.
4. Click Save.

Note: Only the User Name and Assigned Email may be edited. It isn't possible to remove or edit registration data.  The registration data will reflect the most recent registration performed on the key and will be updated by the registration action caused from a new activation.  

Change the owner of a product key/Revoke license

1. On the Customer Portal home page, click Licenses.
2. Select the Product Key you wish to update and click Edit.
3. Select Change Owner, and reassign owner from the pre-populated drop-down.
4. Click Save.

There's no method to force revocation of a product key.  The Tableau Customer Portal will reflect who's assigned to use the product key and the last person to register the key.  Using LBLM (activation by logging in to a server) will remove the need to assign and revoke product keys.

Note: This process is different from Assigning the Key, which is a function that triggers a notification to the assignee.
 

Find the key for offline activation

1. From the Deployment Detail view, navigate to the Deployment Assets page and identify your product key.  Select the specific license (product key) to open the License Detail page.
2. From the License Detail page, find the "Offline Activation Id".  This will be the key that should be activated in a disconnected environment.

Add tracking information to a product key

1. From the Licenses page, select the product key you want to add information to.
2. From the License Detail page, select Edit License.
3. Complete all or some of the fields in the Customer Information area, then click Save.

Note: Tableau doesn't use this customer information. It's purely a way for you to add information to a product key to help you monitor and manage the keys.

View product key history and reports

The options in the Tableau Customer Portal to view activation summaries or registration history are no longer available.  To check Tableau Creator usages, please use the prebuilt Administrative views available for Tableau Server or Tableau Cloud, specifically "Login-based License Usage".