Changing Tableau Cloud Email or User Name

Change Email Address

With the 2025.1 release of Tableau Cloud, it is now possible to change your email address in your Tableau Cloud account settings. This email address can be changed at any time and will be used to receive notification and alert emails (excluding Password Reset requests) from Tableau Cloud. Please note that at this time:

• Non-admin users are unable to update their own email addresses
• Only Single Site Users are eligible to have their email address changed

Steps to Change Email Address:

1. Log in to Tableau Cloud.

2. Click on your profile image or initials in the top right corner.

3. Select My Account Settings. (Note: If this option is not visible, refer to the section "Change Your Display Name or Password in Tableau Cloud" in this documentation for alternative navigation. You can also directly access your
   Tableau Cloud account settings here.)

4. Locate the email address field and update it to your desired new email address.

5. Save your changes.

6. You may receive a confirmation email to the new address to verify the change.

Alternatively, a user's email address can be updated through SAML or OIDC claims through login. 

Important Considerations:

• The email address updated in Tableau Cloud will not be synced to the TableauID portal.
• TableauID users associated with a Tableau Cloud account are not eligible for email address updates in the TableauID portal (which maps to the username in Tableau Cloud).
  • Note: TableauID portal email address = Tableau Cloud username

Change Username 

It is not currently possible to change your username in Tableau Cloud. Your username will remain as it was originally set. Changing your email address in Tableau Cloud will not update your username. Your username is set permanently if you have used it to access Tableau Cloud.

If a username change is required, please review the following potential workaround options:

Option 1

Add the new username, move their content and then remove their previous user account:  

1. Create a new account with the desired username (this must be in email format). For more information, see Add Users.
2. Sign out of Tableau Cloud.
3. Sign in to Tableau Cloud with the new credentials.
4. If the previous account owns content, move content from the previous account to the new user account. See Manage Content Ownership for more information. 
5. Delete the original account. For more information, see View and Delete Users.
   Note: You can remove a user from a site only if the user does not own any content (projects, workbooks, views, or data sources). If you attempt to remove a user who owns content, the user site role will be set to Unlicensed, but they will not be fully removed. 

Option 2

If you have limited licenses available and are changing email domains, consider the alternative steps below to re-add all users: 

1. Designate a single site admin user account for the Tableau Cloud Site.
2. Assign all content owned by all users to this admin account.
3. Remove the previous user accounts from the Tableau Cloud Site.
4. Add the new usernames with the desired domain to the site. 
5. Reassign content ownership back to the new users.