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How to change JWT token expiration time to more than 10 mins when using Connected Apps

Publish Date: May 21, 2026
Task

When using Connected Apps to embed Tableau Cloud Dashboard, how to increase the JWT exp to more than 10 mins.

Steps

For Tableau Cloud, it is not allowed to set JWT exp time to over 10 mins, and the expiration time (in UTC) of JWT must be within the maximum validity period, which is 10 minutes. This is noted in the documentation below:

https://help.tableau.com/current/online/en-us/connected_apps_direct.htm#step-3-configure-the-jwt


Tableau Cloud returns the following error when the claim "exp" exceeds the configured expiration settings.
Error
"result":{"errors":[{"code":10096}]}} 

Additional Resources
  1. By default, Tableau Server maximum validity period is 10 mins. It can be changed it to 30 mins as follows:
    1. > tsm configuration set \-k vizportal.oauth.connected_apps.max_expiration_period_in_minutes \
      -v 30

Error: 10096 details

https://help.tableau.com/current/online/en-us/connected_apps_troubleshoot.htm#:~:text=JWT_EXPIRATION_EXCEEDS_CONFIGURED_EXPIRATION_PERIOD

 

Knowledge Article Number

001463668

 
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