Find the Correct Key to Offline Activate on Tableau Server

The Tableau Customer Portal contains the product key that should be activated when performing an offline activation.  The product keys in the Tableau Customer Portal should always be the keys activated on Tableau Server.  When in an offline mode, there may be a key different than the one initially provided that should be used in an offline activation or disconnected environment.

1. Navigate to the Tableau Customer Portal where your Portal Administrator can access Product keys (Licenses) and associated Offline Activation IDs for your organization's active Tableau subscriptions.

2. Click on the Deployment tab and identify the record that corresponds to your Tableau Server Deployment.  Select the Deployment Name to view the licensing details for your deployment.

•  In most cases, the Deployment Name will match the "Tenant Name" reflected on your most recent order form.
• The terms Tenant and Deployment are synonymous, and represent a collection of licensed products designated for use within a single production environment and its associated non-production environments.

3. Within the Deployment Detail view, navigate to Deployment Assets and identify your Tableau Server product key.  Select the Server product key to view the License Detail page.

4. On the License Detail page, identify the Offline Activation ID; this is the key that must be used to activate or update licensing for your Tableau Server in an offline environment.