Improving Tableau Server Health by Suspending or Disabling Third-Party Software

Tableau Technical Support may request fully disabling or even temporarily uninstalling software that is suspected, based on collected evidence including product logs and system traces, to be impacting Tableau Server for diagnostic purposes, ideally on a test environment if the issue can be reproduced there. 

Understand that I/O may be impacted by various factors despite proper exclusions in place for any scanning/security tool; I/O impacting factors include but are not limited to hardware, hardware configuration, third-party software, file system, system architecture, and more. If exclusions are confirmed to be in place and fully disabling scans is not an option, but Tableau Server is still having issues with stability or performance (typically manifesting as disk queue or latency concerns), the answer may involve upgrading the disks to accommodate the increased I/O needs of a system with both Tableau Server and an iops-intensive security tool installed. 

Tableau is unable to advise on the specifics of third-party tools, as Tableau Software is not affiliated or partnered with the creators of security and disk management software, and these vendors do not communicate details of their product updates to Tableau. Therefore, keeping the entire Tableau Server install directory (including all subfolders, files, and executables) excluded from third-party scans is the surest way to keep these tools from interfering with normal Tableau Server operations, since Tableau cannot control how other tools interact with the product. An update to the definitions or software by any third-party tool that requires exclusions for Tableau could possibly trigger a system behavior change that impacts the end-user experience.