Mongo DB Connection Fails with Error "The drivers required to connect to the data source are not installed." After Upgrading or Installing Tableau Server 2023.3.1

Option 1

Upgrade to Tableau Server to 2023.3.2 or later. 

Option 2: Install the MongoDB BI Connector ODBC Driver 

Linux(RHEL/CentOS)

1. On the Github driver download page, select the link containing the version compatible with your operating system.
2. Download command using the link for MongoDB 1.4.5 ODBC Drivers for Linux(RHEL 7)

wget https://github.com/mongodb/mongo-bi-connector-odbc-driver/releases/download/v1.4.5/mongodb-connector-odbc-1.4.5-rhel-7.0-64.tar.gz

3. Unzip the downloaded ODBC package.

tar -xzvf mongodb-connector-odbc-1.4.5-rhel-7.0-64.tar.gz

4. Copy the contents within the extracted folder to the /usr/local/lib directory

cd mongodb-connector-odbc-1.4.5-rhel-7.0-64/

sudo cp lib* /usr/local/lib

6. Edit the /etc/odbcinst.ini file and add the following contents within.

[MongoDB ODBC 1.4.5 Unicode Driver]
DESCRIPTION = ODBC for MongoDB BI Connector
DRIVER = /usr/local/lib/libmdbodbcw.so

 
Windows Server

1. Verify the supported platform on the MongoDB BI Connector ODBC Driver website.

2. On the Github driver download page, download the 64-bit msi installer link.

3.  Install the mongodb-connector-odbc-<version>-win-64-bit.msi file following the setup wizard.