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Error "An error occurred on the server while trying to export site '<site name>'" Occurs When Running tsm sites export
Publish Date: Apr 13, 2024
Description
The following error occurs when running tsm sites export command.
An error occurred on the server while trying to export site '<site name>'.
This job failed due to unexpected error: 'SiteImportExportException'
The configured export location does not exist: <the locations for export file>
Error "Access is denied" can be found in tabadmincontroller.log,
Example:
// tabadmincontroller_node1-0.log
2021-03-10 12:54:25.912 +0900 pool-20-thread-1 : ERROR com.tableausoftware.tabadmin.webapp.asyncjobs.JobStepRunner - Running step PerformSiteExport failed
com.tableausoftware.siteimportexport.endpoint.SiteImportExportException: C:\ProgramData\Tableau\Tableau Server\data\tabsvc\files\siteexports\export-file.zip (Access is denied.)
Cause
In some complex deployment scenarios, you may need to verify or manually configuration the Run As service account permissions on the local Tableau Server computer.Resolution
1. Get the location of the current export file and check if it actually exists. For more information see Get the current file location.
tsm configuration get -k basefilepath.site_export.exports
2. Confirm the Run As Service Account. For more information see Change the Run As Service Account.
tsm configuration get -k service.runas.username
3. Verify that the Run As Service Account has granted permissions to the location of the current export file as follows, then try tsm sites export again.
The below example is by default,
- Run As Service Account: NT AUTHORITY\NetworkService
- The export location: C:\ProgramData\Tableau\Tableau Server\data\tabsvc\files\siteexports
Knowledge Article Number
001471435
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