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Error: "An error occurred on the server generating the backup (..)" When Generating Backup on Tableau Server

Udgivelsesdato: Dec 29, 2025
Beskrivelse
Creating a backup with standard command: tsm maintenance backup -f ts_backup -d fails during backup of database and the following error message is returned:
 
"An error occurred on the server generating the backup. See /home/user/./tableau/tsm/tsm.log for more information"
"66% - Backing up database failed: 'org.apache.thrift.TApplicationException: Internal error processing completeStartDatabase'" 
 
However, the backup completes successfully when adding the -k option to bypass the database integrity check.

Cause

For TSM to have have access to the repository for backup, ssl/encryption needs to be disabled. 
Løsning

Option 1

As a Tableau Server Administrator, upgrade to Tableau Server 2018.1.2, 10.5.5 or a newer version. Click here for downloads of current and previous versions of Tableau Server: Tableau Server Downloads and Release Notes. For more information on current releases, see Upgrade Tableau Server and Server Upgrade.

Option 2

As a workaround, disable SSL repository by running the following commands in the order listed below: 
tsm security repository-ssl disable 
tsm pending-changes apply 
tsm maintenance backup -f ts_backup -d
Yderligere ressourcer
The backup completes successfully when adding the -k option to bypass the database integrity check.

Vidensartikelnummer

001471489

 
Indlæser
Salesforce Help | Article