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Unable to Activate Tableau Server With a TC Desktop Creator Key

Дата публикации: Feb 24, 2026
Описание

Error Messages:

When attempting to activate Tableau Server using a product key that starts with ‘TC’, one of the following errors may occur:

1. Standard Activation Error:

Product key is not a Tableau Server key. Visit the Tableau Customer Portal to obtain the correct key.

 

2. Error on Older Versions:

108: TABLEAU_ERROR_LICENSING_ACTIVATION_INVALID_MODEL

or

"The server encountered an unexpected error processing the request. Look at the server logs for more information."

 

3. Offline Activation Error (Older Versions):

104: TABLEAU_ERROR_LICENSING_ACTIVATION_GENERAL

Cause:
The ‘TC’ prefix key is not intended for Tableau Server—it belongs to a different Tableau product.

 

Решение

Resolution:

 

Follow these steps to find and use the correct Tableau Server product key:

1. Copy the product key starting with “TS” from:

• Tableau Customer Portal (under “My Keys”)

• Your purchase invoice

2. Paste the product key into the activation window, ensuring that:

• There are no extra spaces before or after the key.

• A dash is placed every 4 characters (e.g., XXXX-XXXX-XXXX-XXXX-XXXX).

3. Click Activate.

 

If No ‘TS’ Key Is Assigned:

• Check with your Tableau Portal Administrator to obtain a valid Tableau Server product key.

 

Tableau Server-Specific Checks:

• Ensure that the Run As User has the correct permissions on the machine running Tableau Server.

• For more details, refer to Required Run As User Account Settings.

Номер статьи базы знаний

001471508

 
Загрузка
Salesforce Help | Article