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Error "The required SSL certificate might be missing or doesn't match the Tableau Server certificate for "serverhostname"" Signing in From Tableau Prep

Дата публикации: Apr 13, 2024
Описание

When attempting to access an internal Tableau Server from Tableau Prep the following error occurs:

The required SSL certificate might be missing or doesn't match the Tableau Server certificate for "serverhostname". Contact your System administrator

Cause

Tableau Prep requires the chain file in order to connect to an SSL-enabled Tableau Server.
To connect to a server that uses SSL, you will need to make sure that the required root certificate is installed on the computer where Tableau Prep Builder is installed.


For more information, see: Tableau Help > Tableau Deployment Guide > Before You Install, Tableau Prep System requirements

 

Решение

Work with your IT team to add the chain file to the SSL configuration in Tableau Server. For more information, see Configure SSL for External HTTP Traffic to and from Tableau Server.
 

Дополнительные ресурсы

Номер статьи базы знаний

001471603

 
Загрузка
Salesforce Help | Article