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Unable to Log in as Server Administrator After Activating Creator License

Publiceringsdatum: May 13, 2026
Beskrivning

Issue 

In some cases, after activating a Creator license when Tableau Server was previously using a trial license, Server Administrators may be unable to log in, and will be prompted with the following error:

Your account is not licensed.
For help, contact your Tableau Server administrator.

Cause

Tableau Server Administrators will always occupy the highest license activated on the Tableau Server environment.  If a lower amount of Creators are purchased than were active with the trial license, some Server Administrators may be unlicensed.

Lösning
  1. Reset the Tableau Server initial admin account.  For more information, see TSM Reset (Windows) or TSM Reset (Linux). 
  2. Re-license any additional administrator users to the appropriate Server Administrator Creator, Site Administrator Creator, or Site Administrator Explorer roles.
Ytterligare resurser

Knowledge-artikelnummer

001471619

 
Laddar
Salesforce Help | Article