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Error "Could Not Start Hyper: Failed To Start A New Hyper Instance" After Installing Tableau 2020.4 or Newer

Udgivelsesdato: Apr 13, 2024
Beskrivelse

After installing Windows version of Tableau Desktop, Tableau Reader, Tableau Public 2020.4 or newer, the hyper error similar to below occurs upon opening a workbook:

Could not start Hyper: Failed to start a new Hyper instance. Context: 0x86a93465 Caused by: The Hyper executable "C:\Program Files\Tableau\Tableau Public 2020.4\bin\hyper\hyperd_sse2.exe" does not exist. 
Context: 0xaae87b1


 

Cause

Tableau software fails to check the minimum requirement of CPU upon installing the product and as a result the product may be installed on a machine that does not meet the minimum requirement.
Løsning

Option 1

Install Tableau on the computer with newer CPU that supports SSE4.2 and POPCNT instruction sets.
Technical Specification

Option 2

If using Microsoft Hyper-V, disable the Processor Compatibility Mode for the VM.
If using VMWare, enable Enhanced vMotion Compatibility (EVC) and set the EVC baseline to at least Intel®  Nehalem (L2) or AMD Opteron™ Generation 4 (B1).

Contact the VM vendor for instructions on adjustments.

Yderligere ressourcer
This error is related to the CPU requirement of SSE 4.2 and POPCNT instruction sets support. This change was announced in this blog post.
 
Vidensartikelnummer

001471804

 
Indlæser
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