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Blank Tableau Server Sign In Dialog in Tableau Prep Builder

Дата публикации: Mar 3, 2025
Описание

When trying to sign in to an SSL-enabled Tableau Server from Tableau Prep Builder, the Tableau Server Sign In dialog is blank.

 

Cause

Cause 1

The use of an SHA-1 SSL certificate with Tableau Server when connecting Tableau Prep Builder to the Tableau Server instance is not supported.

 

Cause 2

Tableau Prep Builder has been blocked and failed by the firewalls and other obstacles in the environment when trying to connect to the OCSP URL or the URL of CRL.
In order to validate the certificate, we need to allow access to these OCSP or CRL URLs from your environment.

 

Решение

Option 1

To troubleshoot this issue, ensure that the Tableau Server instance is not using an SHA-1 certificate:

  1. In a web browser on the computer running Tableau Prep Builder, go to your Tableau Server instance.
  2. Click the information "i" symbol or padlock icon next to the address bar.
  3. If you are using Google Chrome, click 'Certificate'. If you are using Internet Explorer, click 'View certificates'.
  4. Select the Details tab and check the value for the 'Signature hash algorithm' field. It should not be 'sha1', since this would mean that an SHA-1 SSL certificate is used.
  5. If an SHA-1 SSL certificate is currently being used with Tableau Server, work with your IT team to acquire an SHA-2 SSL certificate and configure Tableau Server to use this SSL certificate instead.

 

Option 2

Please contact the issuer of the SSL certificate used by your Tableau Server to find all the OCSP or CRL URLs that we need to validate the certificate.
Work with your IT team to allow access to these OCSP or CRL URLs from your environment where Prep Builder is installed.

 

Дополнительные ресурсы

 

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Blank Tableau Server Sign In Dialog When Using Self-Signed Certificate

 

Номер статьи базы знаний

001471940

 
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Salesforce Help | Article