Error "We're sorry, access is not allowed because you have out-of-date software" When Attempting to Sign in to Tableau Server or Online From Desktop Using an IdP With Duo Security

To resolve the issue try one of the following options:

Option 1

Upgrade to Tableau Desktop 2024.2 or later, as it uses an external browser for authentication. 

Option 2

Disable the browser version check policy in the Duo configuration settings. See Policy & Control > Browsers for more information.

Option 3

Use Tableau Desktop 2020.4 or earlier.

Option 4

Update your machine registry settings to remove the user-agent Chrome version from Tableau Desktop.

1. Login to your Windows machine where Tableau Desktop is installed. 
2. Access the Registry Editor. 
3. Navigate to Computer\HKEY_CURRENT_USER\Software\Tableau\Tableau 2021.3\Settings (change the version to match whichever version of Tableau Desktop you are using).
4. Right-click, go to New, and select String Value. 
5. Add the following values:
   • Value name: RemoveChromeFromUserAgent
   • Value data: True
6. Select OK.

Option 3 for MAC users

1. Mac users need to edit their plist for the version of Tableau they are using. It is located in ~/Library/Preferences/com.tableau.Tableau-2021.3.plist (change the version to match whichever version of Tableau Desktop you are using).
2. Then set Settings.RemoveChromeFromUserAgent as True.

Users can use Xcode or the command-line 'defaults' utility to make the configuration change to the plist for Tableau Desktop.