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Error "No License found for 'TableauDesktop'" on macOS

Publiceringsdatum: Dec 24, 2025
Beskrivning
After updating the macOS (operating system), you may get prompted to activate Tableau Desktop, and the following errors may occur when activating your product key:

No License found for 'TableauDesktop'  

Or

Trusted Storage Not Initialized

Cause

  • Flexera license storage area corrupt.
  • Product key is invalid.  
Lösning

If possible, moving away from the use of product keys and activating by signing in to a server (LBLM) will resolve this error. Please speak with your Tableau Account Manager if you would like to switch over to LBLM

If your organization continues to use product keys, the following steps will recreate the Flexera license data storage area on your machine:

  1. Close any open instances of Tableau Desktop.
  2. From the Mac OS X desktop, hit Command+Shift+G
  3. In the Go to Folder dialog, enter: /Library/Preferences/FLEXnet Publisher/
  4. Rename the FLEXnet folder by adding '_backup'
  5. Start Tableau Desktop and activate your product key.


If the above steps do not resolve this issue, visit the Tableau Customer Portal and verify the product key being used is the correct license showing in the Portal.  A license key can change when a new subscription term has occurred.  Please activate the new key showing in the Tableau Customer Portal.  The Tableau Desktop key will start with the letters "TC" or "TD".

Ytterligare resurser

If the above steps do not resolve the issue, please contact Tableau Technical Support and provide the Tableau Desktop key being activated and the following:

Additional Resources

Find my key
Managing keys in the Tableau Customer Portal

 

Knowledge-artikelnummer

001472041

 
Laddar
Salesforce Help | Article