Tableau users are unable to see expected content, or some options are grayed out, even though the user and content permissions are set to allow access.
Permissions are set to "Denied" for a different group to which the user belongs (most likely the All_Users group).
All Tableau Server users assigned to any group belong to the “All_Users” group as well.
User permissions on Tableau Server and Tableau Cloud are evaluated across all groups to which the user belongs.
Since "Denied" always takes precedence over "Allowed", the user is unable to see the content/option if it is denied for the All_Users group.
Update the All_Users group permissions from Denied to None.
001472093

We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.