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Blank Connection Dialog When Connecting To Anaplan

Publish Date: Feb 12, 2025
Description

When connecting to Anaplan, the connection dialog is blank and users are unable to enter any connection information.

Cause

Tableau Desktop needs to access https://connectors.tableau.com:443 to retrieve Anaplan connection page before connecting to Anaplan.
The connection fails if the access is restricted by a proxy server.

Resolution

1. Ensure your proxy server allows traffic for https://connectors.tableau.com:443.
2. Ensure your proxy server does not need manual authentication for connecting to https://connectors.tableau.com:443.

Additional Resources
Tableau Desktop doesn't support pass-through or manual proxy authentication.
Internet Access Requirements
Knowledge Article Number

001472225

 
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Salesforce Help | Article