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Tableau Desktop Failed To Connect To Tableau Server When Tlsv1.2 Disabled

Publiseringsdato: Apr 13, 2024
Beskrivelse
After disabling TLSv1.2, Tableau Desktop fails to connect to Tableau Server with the following error message :

Unable to complete action
Cannot connect to Tableau Server. Please check the server name and port and try again. 
Error Code : 9F4C5638
Internet communication error: SSL connect error(servername)

Cause

Tableau Desktop do not yet support TLS v1.3.
Disabling TLSv1.2 will prevent the secure connection from Tableau Desktop.
Løsning
Check the current ssl.protocols by running tsm CLI on Tableau Server host machine : 
  • tsm configuration get -k ssl.protocols
If the output contains -TLSv1.2, it means TLSv1.2 is currently disabled.
In order to enable it, please run the following tsm CLI :

On Windows :
  • tsm configuration set -k ssl.protocols -v "all -SSLv2 -SSLv3 -TLSv1 -TLSv1.1"
  • tsm pending-changes apply

On Linux : 
  • tsm configuration set -k ssl.protocols -v 'all -SSLv2 -SSLv3 -TLSv1 -TLSv1.1'
  • tsm pending-changes apply
Knowledge-artikkelnummer

001472496

 
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