Overriding Display Scaling on High DPI Monitors

Option 1 - For fractional scaling configurations only

Tableau Desktop does not support fractional scaling. When opening your Windows 10 display configuration, if you notice that the default configuration is set at a fractional percentage (such as 125%, 150% or 175%), then reset the scale of the size of text, apps, and other items specifically to 100%. You will then need to log out and log back in (or restart) the computer to save the changes. Please note that changing this setting will affect the resolution of other applications running on your computer.

Option 2 - Workarounds

The following listed solutions have worked for some customers. Please work with your IT team for any help on following the below suggestions.

• Modify the DPI scaling of the Windows Environment by changing application properties: 
  • Navigate to C:\ProgramData\Microsoft\Windows\Start Menu\Programs 
  • Right-click the shortcut for Tableau Desktop, select Properties, select the Compatibility tab, and then under Settings, click Change high DPI settings button. Click Override high DPI scaling behavior. For more information, see this third party article: How to change DPI settings for 'classic' apps on Windows 10 April 2018 Update
  • Please note that this solution might still show some User Interface odd behaviors.
• Upgrade your display drivers. Updating screen resolutions may be impacted if thed drivers are not up to date.
• Disable the Accelerated Graphics. Launch Tableau Desktop > Help > Setting and Performance > Deselect "Enable Accelerated Graphic". This solution will only resolve certain scaling issues.

Option 3 - Third party and unsupported workarounds

The following listed websites contain unsupported workarounds, please note that these articles are not guaranteed to work.

• Scaling Tableau Dashboards on High-Res Monitors. Please work with your IT team for any help on following this article as it suggests editing registry files.
• Change DPI scaling in Windows 10. Specifically Option 4 Set Custom DPI Scaling Level for All Displays in Registry Editor.
• How to Manage 4K Display Scaling in Windows 10 if you are using a 4K screen.
• For additional information about High DPI issues, see Hi-dpi Multi-mon with Surface Pro 3 – dpi-scaling tweaks.

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