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Export Crosstab to Excel Fails When Excel is Already Open

Data pubblicazione: Feb 20, 2026
Descrizione
When exporting a crosstab to Excel from Tableau Desktop while an instance of Excel is already running, an error might occur:
Error sending crosstab to Excel

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Cause

The error indicated is actually caused by Excel, and is typically caused when an antivirus or security based Excel plug-in shuts down access to DCOM ports. Additionally, when Microsoft Excel is in Enter/Edit/Point mode, DCOM ports are in use and therefore Tableau Desktop is prevented from accessing them. 
 
Risoluzione
To resolve this issue, follow these steps: 
  1. Temporarily disable any security features within Excel that may be causing this error 
  2. Ensure that all the open Excel instances are in “Ready” mode. 
Please refer to this link for more information: Excel status bar options 


 
Risorse aggiuntive
If the same operation is performed while Excel is not open, the export completes with no errors.


Numero articolo Knowledge

001472908

 
Caricamento
Salesforce Help | Article