Cannot Login After Attempting to Configure Tableau Cloud Site SAML Google or Salesforce Authentication

Option 1: Alternate Site Administrator

• Contact the Site Administrator that is configured using the default 'Tableau with MFA' authentication to login and either revert the authentication for the impacted users, or properly configure SAML, Google or Salesforce authentication. See Set the User Authentication Type and Authentication for more information. 
• The Site Administrator is the administrator for one specific Tableau Cloud site. See Site Administrator Role and Tasks for more details.

Option 2: Tableau Cloud Administrator

• If there is not another Site Administrator set to the default 'Tableau with MFA' authentication, contact the Tableau Cloud Administrator to login to Tableau Cloud Manager (TCM) and change the authentication type of an existing Site Admin to 'Tableau with MFA', or add a new Site Admin user with 'Tableau with MFA' authentication on the impacted Tableau Cloud site.
• The Tableau Cloud Administrator is the administrator for all Tableau Cloud sites on a specific Tableau Cloud Manager tenant. See Cloud Administrator Role and Tasks for more details.

We recommend that you always have at least one dedicated Tableau Cloud Admin user in Tableau Cloud Manager set to 'Tableau with MFA' authentication in case of a potential site access issue.

NOTE: If you do not know who your Tableau Cloud Administrator is for Tableau Cloud Manager, please reach out to your IT team for assistance identifying the admin.

Option 3: Contact Technical Support

If none of the above options resolve the issue, please contact Tableau Technical Support for assistance.