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Multiple Errors Accessing Tableau Cloud from Behind a Firewall or Proxy

Дата публикации: Feb 23, 2026
Описание
When attempting to access Tableau Cloud from behind a firewall or proxy, a communication error occurs. 
 
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Cause

Tableau URL exceptions are not configured into your firewall or proxy.
Решение

Contact your IT team to configure the Tableau URL exceptions into your firewall or proxy. The below addresses should be whitelisted for HTTP and HTTPS traffic (over ports 80 and 443). 

  • *online.tableau.com
  • sso.online.tableau.com 
  • id.tableau.com
  • identity.idp.tableau.com

It may also be necessary to whitelist the pod URL where your Tableau Cloud site is provisioned. 

  • 10ax.online.tableau.com
  • 10ay.online.tableau.com 
  • 10az.online.tableau.com 
  • us-west-2b.online.tableau.com
  • us-east-1.online.tableau.com
  • prod-useast-a.online.tableau.com
  • prod-useast-b.online.tableau.com
  • dub01.online.tableau.com
  • eu-west-1a.online.tableau.com
  • prod-apnortheast-a.online.tableau.com
  • prod-apsoutheast-a.online.tableau.com
  • prod-uk-a.online.tableau.com
Дополнительные ресурсы

Depending on how the proxy is set up, the URL's may need to be entered without the “https://“ in front of the address.  
See Keep Data Fresh For up to date ip ranges

Номер статьи базы знаний

001473224

 
Загрузка
Salesforce Help | Article