Timeout Occurs When Publishing or Downloading Extract

Increase the timeout limit for Tableau Desktop.

1. Exit all sessions of Tableau Desktop that are running on the machine.
2. In Windows Explorer, navigate to your Tableau repository.

   For example, C:\Users\<username>\My Documents\My Tableau Repository

3. Open Preferences.tps in a text editor such as Notepad.
4. Between the <preferences> and </preferences> tags, paste the following code:

   <preference name="connection.send.timeout" value="1800000" />
<preference name="connection.receive.timeout" value="1800000" />

5. Save the file. The file’s contents should now look like this:

   <workbook>
<preferences>
<preference name="connection.send.timeout" value="1800000" />
<preference name="connection.receive.timeout" value="1800000" />
</preferences>
</workbook>

6. Increase the timeout limit for Tableau Server as described in this article: Timeout when Publishing or Viewing.

Please note that for Tableau Server 10.4 or later versions, the changes to the preferences.tps file are not applicable for errors that are only received during the publication process.