Unable to Deactivate a Product Key From Tableau Desktop

Publiceringsdatum: Apr 13, 2024

Beskrivning

When trying to deactivate a Tableau Desktop license, deactivation might not succeed.

The Virtual Desktop installation option is being used.
The area where license data is stored is corrupt which can occur with OS upgrades and cloned images.
The product key has already been returned for this specific activation. This can sometimes happen when a company has asked Tableau to clear a maximum activation error.

Lösning

There can be several reasons for this error including the following:

The product key has already been returned. Contact Tableau Technical Support and provide the license file data (https://orgcs.lightning.force.com/articles/Knowledge/providing-license-data-to-tableau-support) to verify. Tableau Technical Support will provide the command to clear the key manually from your machine.
There may be a problem with the license data stored on the Tableau Desktop machine. When trying to deactivate a product key, an error should display. Check with an Internet search the exact code or error received to understand next steps.

An easy way to determine if the license data is corrupt is to issue the command listed in this article. If you cannot run a simple command to view the license data, then contact Tableau Technical Support for further assistance or follow any instructions in a Tableau KB regarding the error received.
If the Virtual Desktop installation option is set, it is not possible to deactivate a license key from Manage Product Keys. Contact the IT department to determine if the Virtual Desktop option was set and deployed. Virtual Desktop deployments are configured and managed by your IT Team.

Knowledge-artikelnummer

001473837

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