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Error "Peer certificate cannot be authenticated with given CA certificates"

Дата публикации: Feb 19, 2025
Описание
When connecting to Tableau Server from Tableau Desktop, the following error might occur:

Cannot connect to Tableau Server. Please check the server name and port and try again.
Internet communication error: Peer certificate cannot be authenticated with given CA certificates (<server name>).
 
When logging in to Tableau Server in a browser, the login is successful.

Cause

This error corresponds to libcurl error code 60, which typically indicates that a CA certificate or some other required certificate in the certificate chain is missing.
Решение

Certificate Authority (CA)-Signed Certificates

Tableau Desktop on Windows

Step 1

Work with your local IT team to verify that all required root CA and intermediate chain certificates are installed. 
Use the following steps to install the root CA and other chain certificates:
  1. Copy the certificate file (.crt) to the computer running Tableau Desktop. 
  2. Double-click the certificate file, click Install Certificate, and then click Next.
  3. Select Place all certificates in the following store, click Browse, select Trusted Root Certification Authorities, and then click OK, Next, and Finish.
  4. Allow the importing of the certificate, and then click OK. 

Step 2

Ensure there are no duplicate certificates for Tableau Server CA in the Windows certificate store. 
Some of these certificates may not match the actual Tableau Server certificate, which will cause the error.

  1. Open the Start menu and type certmgr, then open Manage computer certificates.
  2. Navigate to Trusted Root Certification Authorities > Certificates
  3. If there are duplicate certificates for Tableau Server, open each one and check the Serial number on the Details tab.
  4. Delete all the Tableau Server certificates whose serial number does not match the correct Tableau Server certificate.
  5. Follow steps 3 and 4 for any duplicate Tableau Server certificates in Intermediate Certification Authorities > Certificates.
  6. Restart Tableau Desktop and retry the connection.

Tableau Desktop on the Mac

Work with your IT team to add the entire SSL certificate chain to the Tableau Server configuration. For more information, see SSL in Tableau Help. In this instance, the SSL Certificate Chain File in Step 6 of the Configure SSL section is required, not optional.

Additionally, you can add the root certificate to your computer's keychain to ensure that the certificate authority is trusted by your computer. 

Self-signed certificates

Tableau Desktop on Windows

When using a self-signed certificate, it is necessary to install this certificate on all client machines that will be using Tableau Desktop. Use the following steps to install the self-signed Tableau Server certificate.
  1. Copy the certificate file (.crt) to the computer running Tableau Desktop. 
  2. Double-click the certificate file, click Install Certificate, and then click Next.
  3. Select Place all certificates in the following store, click Browse, select Trusted Root Certification Authorities, and then click OK, Next, and Finish.
  4. Allow the importing of the certificate, and then click OK. 

Tableau Desktop on the Mac

When using a self-signed certificate, it is necessary to install this certificate on all client machines that will be using Tableau Desktop. Add the self-signed Tableau Server certificate to your computer's keychain, as per the following Apple Support article: macOS High Sierra: Add certificates to a keychain
Дополнительные ресурсы


 
Номер статьи базы знаний

001473900

 
Загрузка
Salesforce Help | Article